Refund Policy

UK Tablets Direct offers refunds for any orders that are wrongly delivered or contain damaged products. We have a set of refund policies and reserve the right to change any of these terms at any time without prior notice. 

All our products are delivered following a specific quality assurance protocol; we ensure not to leave any chance of you getting a substandard product. However, if you experience any unfortunate situation, our customer care team is there to help you with it and make any possible resolution of the situation. 

Checking the Order Details 

We encourage our customers to check their order details before placing an order. It’s essential to double-check that all added items in the order are legitimate and actually required. In case you remember any wrongly ordered product, you can always cancel it before the order is shipped. 

Claiming for a Refund

Suppose you have received the wrong order or have some issues with the order. In that case, filing a refund complaint within seven working days of receiving the order is essential. Any complaint filed afterwards will not be entertained. 

How do we Evaluate Genuine complaints? 

UK Tablet Direct makes sure to provide you with a seamless and successful replacement or refund. We have an evaluation process. If you have a genuine issue with the order, make sure to be clear with the complaint as we observe: 

• We first check for the product’s expiration date, as we do not sell expired products to clients. If you mention the expiration of the product with proof, we will process the replacement or refund. 
• If the customer receives products in the parcel that were not on the order, we are happy to arrange for a replacement. 
• A refund is eligible if the customer receives damaged products; we continue with the refund. 

We do let our customers decline to receive the package if they find it damaged, torn, or containing unwanted content. We can accept the declines. However, if you find this evidence after receiving the package, we suggest filing the complaint within 7 days. 

Make sure to add all the possible evidence in the complaint, like pictures and videos explaining everything. This evidence helps us evaluate your complaint and process it in real-time. 

Complaints that we don’t process for refund or replacement

We do not process refunds for any complaints that do not meet the eligibility criteria of refund cases. Here are certain conditions that are not covered by our refund policy. 

• If a customer orders the wrong place, we are not responsible for it and do not offer a refund. 
• When the product in the claim has a different batch number than the one mentioned on the invoice, we do not qualify for a refund. 
• When the items claimed for refund are not returned in the original package, we do not register the complaint as legitimate and valid for refund. 

To get your refund for expired, wrongly sent, or damaged products, make sure to return them in their original package so we can process the refunds immediately.